Question 1

Do we charge for every phone call?

Accepted Answer

No, we treat short, general calls as an opportunity to build our client relationships. In the case of complex matters we recommend arranging an appointment to discuss the matter face to face.

Question 2

Do we charge for travel time?

Accepted Answer

No, unless circumstances requiring travel are agreed with our clients. We consider it essential to visit your business premises to understand the environment you operate in.

Question 3

Can we assist with financial planning?

Accepted Answer

BBA is not a licensed financial planner and as such cannot provide financial advice directly. We work in conjunction with a handful of professional licensed financial planners best suited to your situation and personality. We can advise in relation to residential and commercial property investment structuring and taxation matters.

Question 4

What about finance?

Accepted Answer

We can assist with organising your finance, ensuring taxation and financial information required for your application is co-ordinated.

Question 5

Do we return our phone calls?

Accepted Answer

Yes, even if we cannot deal with your request straight away we'll return your call so you know what is going on. We respond to client calls on the same business day.

Question 6

What if my work is delayed?

Accepted Answer

If we have advised a completion date we will contact you to let you know why the job is delayed and when we expect to complete it. We aim to complete business clients within 4 weeks of receiving the work.

Question 7

What about urgent work?

Accepted Answer

Yes we can respond to this, however we endeavour to ensure our clients do not fail to plan.

Frequently Asked Questions

"Smile IT have been working with Matt, Jenny and their awesome BBA team for the last 15 years. Our partnership with them has helped us grow and their guidance has been invaluable."

Lauren Drummond

Smile IT

Need an accountant that truly understands your business?

Contact us

Address